1. GENERAL

1. GENERAL

Is it necessary to sign up to buy in our Boutique?

To shop in our Boutique you don’t need to sign up. However, we recommend doing so in order to have the opportunity to access exclusive areas and services for our customers.

EXPERTISE: What’s it?

Expertise is the certification that certifies the value and authenticity of EVO Francesco Cillo oil through preset codes by the company. You can request it through the “Expertise” page.

What are the advantages of registered customers?

By registering you have the possibility to save your address and your credit card details in order to make faster purchases. You can manage your account details, Club membership and see again your purchase history.

What can I do if I have forgotten my password?

If you have forgotten your password, follow the login procedure and the instructions to reset it; if your account is blocked, contact our customer care to request the activation.

How can I sign up for the Club?

You can sign up using the form that you can find at the bottom of the page by entering your e-mail address or when registering.

How can I unsubscribe from the Club?

You can unsubscribe from the Club by clicking on the ‘Unsubscribe’ link which you can find at the bottom of the newsletters that you have received or by submitting this request to the customer care.

Can I receive an invoice for my order?

Yes, it is possible but it is necessary to request it before placing the order.

2. ONLINE ORDERS

Why is it necessary to buy in groups of two bottles?

For a safe shipment and packaging, the quantity that can be ordered is in groups of 2 bottles. We use a specifically designed packaging that is able to travel the world safely.

PRESALE: what is it?

You can purchase in advance the Francesco Cillo EVO oil that will be in production the following year; an investment opportunity before the product is made available on the market. You will be informed by e-mail about the characteristics of the vintage and the harvest up to the exact moment of packaging. For further information you can contact the customer care service.

How long does it take for my order to be processed?

We do our best to ship all orders within 24 hours.

How can I check the status of my order?

Enter the order number and the associated e-mail on “My order status” page to check its progress. Registered users will find all the order information also in their account.

Can I add products to an existing order?

It is not possible to add products to an existing order. You will need to place another order.

Are online purchases on francescocillo.com website safe?

Online transactions are transmitted via a secure server with SSL (Secure Socket Layer) encryption technology.

3. PAYMENTS

What are the accepted payment methods?

The accepted payment methods for purchases in our online Boutique are the main credit and debit cards (Visa, Mastercard, Maestro, American Express, Diners Club, Discover, JCB and Cartasi), PayPal, digital wallets (Apple Pay, Google Pay..) and local payments (Sofort, Giropay).

Why have my credit card or other payment methods been refused at the time of purchase?

If you receive a notification stating that the payment method has been refused, check that the details of the card have been entered correctly. If every information provided is correct, please contact the bank or the payment service provider.

How can I delete or modify the data of my credit card that have been saved?

To delete or modify the data of the credit card that have been saved, log into your account and then you have to go to the “Payment methods” section.

Which currencies can I use to pay?

The payment will be made in the currency shown at the time of checkout in our online Boutique.

4. SHIPMENTS

How much are the shipping costs?

We cover shipping costs. This is the best way to take care of our customers.

When will I receive my order?

The deliveries will take place in 2 working days from the date of shipment, except for unforeseen events attributable to us such as customs checks or problems of the courier.

How can I track the shipment of my order?

Enter the “tracking number” that you received in the shipping confirmation e-mail in the dedicated area on the site of our logistics partner “DHL (Global Logistics)“.

Is my shipment insured?

All products shipped are insured against theft and damage during transport from our warehouse to the delivery address. If the package is damaged at the time of delivery, we recommend that you accept the shipment “conditionally” before signing.

Is a signature required upon delivery?

It is required the signature of the customer or an adult over the age of 18 in order to be able to purchase.

What should I do if the package is damaged upon receipt?

If your package is damaged at the time of delivery, we suggest you to accept the shipment and write down on the receipt the damages found. Then we invite you to contact our customer care.

Where are the shipments of the products purchased in the online Boutique carried out?

The products purchased in our online Boutique are shipped directly from Cancellara (Basilicata, Italy).

Which countries do Francesco Cillo ship to?

North America
Canada and the United States.

Asia
Japan, Hong Kong and Singapore.

Europe
Italy, Andorra, Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Ireland, Latvia, Lithuania, Luxembourg, Norway, Holland, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Hungary.

Oceania
Australia and New Zealand.

N.B.
Please note that we do not accept orders with addresses at PO boxes or with a request for Hold Mail.